Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
멋진 분위기. 기회가 된다면 다른 제품도 구매하고 싶어집니다.
Is gorgeous.
Bello come da descrizione
Ordered with illumination, but came without (and so-beautiful
Excellent quality. Beautiful design. Very fast delivery.
Absolutely lovely! Pretty fast shipping too (especially considering how screwed up Murica’s logistics is right now) thank you so much!
As the description very pika the wolf I recommend comes the lights off and on. Sure that one of these in nárnia (Brasil) sure 130,00 real country shit we have
Muy bonito y bien hecho. Ha tardado 2 semanas en llegar pero ha merecido la pena. Lo recomiendo.
Slightly uneven glued, but these are trifles. I would like that the Garland was already screwed, and not twist it yourself. In general, I'm happy. All as in the description
A small lamp but looks great. Only the Garland itself need to beautifully put there
Je pensait que la lampe serai beaucoup plus grande (ne fait que la taille d'une main adulte), et que les leds étaient déjà intégrés à l'intérieur... Colis reçu en 2 mois en France. 11/11/21 -> 11/01/22.
veramente bellissimi! molto meglio che in foto!
Отличное украшение и элемент интерьера. Выполнен качественно, конечно, есть небольшие огрехи в виде следов клея сбоку и немного выступающих элементов там же, но это бросается в глаза лишь при внимательном и близком изучении. За такие деньги топовый товар! Проволоку со светодиодами не так просто вставлять. Блок управления приклеила сзади на двусторонний скотч. Выглядит солидно и при свете дня, и ночью с включенной гирляндой. Смотрится вживую лучше, чем на картинке. Доставляли обычной почтой долго. Приехал в картонной упаковке. Рекомендую.
Красиво
чудесный светильник. смотрится волшебно! приехал быстро, упаковано всё было хорошо.
ok
The wolf was delivered without illumination... And so everything suits. Beautiful decoration.
gostei, achei bem bonito, bem acabado, a opção com led tem 3 modos, pisca rápido, pisca devagar e aceso.
muy hermosos!!! exactamente cómo la descripción... muy contenta, lo recomiendo ampliamente.
Cudo! Gorgeous design, real wood! Recommend very!
Artículo como en foto, muchas láminas de madera con diferentes relieves hacen la silueta del lobo. Las luces vienen a parte. Hay que colocarlas. Bien empaquetado, en caja y sobre burbujas. Tuve problemas con la tardanza del producto. El vendedor lo envió rápido pero tardó en llegar 60 días. Un saludo.
заказ получил,согласно описания
Very beautiful wolf, as in the photo. Many thanks to the store!
This is beautiful!! I bought it for my sister for Christmas and she is going to absolutely love it. The lights are not inside it and you have to put them in yourself but it’s not that big of a deal. I’m really impressed!!
It arrived super quick, about 2 weeks to the US. It looks exactly as described and is even more stunning in person. Can't recommend this store enough!