Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful wolf, as in the photo. Many thanks to the store!
This is beautiful!! I bought it for my sister for Christmas and she is going to absolutely love it. The lights are not inside it and you have to put them in yourself but it’s not that big of a deal. I’m really impressed!!
It arrived super quick, about 2 weeks to the US. It looks exactly as described and is even more stunning in person. Can't recommend this store enough!
Beautiful but strong smell
Producto igual a lo mostrado en la publicación, muy buenas terminaciones y se ve genial!
Очень красивый волк, но батарейки садятся быстро. Переделаю на питание от сети.
Wolf sooo cool! Quality at altitude! The only thing, I thought that the backlight immediately will be inside, but no, it's just included. So we'll do it ourselves. But the wolf itself is very beautiful! The store has been processing the order for a long time, but the delivery is even faster than the planned deadline, for which special thanks! I recommend definitely!
Hermosooo I loved it and came super fast
Beautiful wooden statue. The lights are not installed. You have to twist the lights inside the statue yourself and there is no instructions on how to do it... I just guessed & twisted the wire. It is better to do with the lights on so that you can see where the lights will be. Looks gorgeous.. however when light is off you can see the wires of the lights.
Just like the description, it's great.
muy bonito, igual a lo descrito. vienen las luces en forma separada.
2,5mm hole in the back panel and then can all well laid.
Neatly, only the lights are not invisible away to work so I'm going there not in use.
Duge Krui, yakyustva! Superovi will wake up for Druze!
molto bello consiglio
The wolf is cool. Thanks for ordering.
Nice one very good quality . Thank you.
Beautiful
It came well protected, I just need to prove it and I take the photographs.
Precioso
tal y como describen
looks perfect such details
It looks great and well finished. The lights urge them as you like the most. I recommend
светильник хороший. правда ждала долго - 25.11 заказала и только 17.01 получила в Москве. но всё равно довольна. упакован в пакет и картоннную коробку. коробка чуток порвана и помята. хорошо, что светильник не пострадал. скорее всего, почта России постаралась!
Very cute, but one has to put the lights on it, it's good xq puts it on its face, lights come with the batteries, smaller than I thought, but very cute, if it smells weird, 3states the lights