Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ооочень нежные,красивые,надо погладить и будет супер,спасибо продавцу за быструю отправку,сделал все по моему заказу,отвечал быстро на все сообщения.Вот так бы все быстро работали на Алике.Не пожалеете еали возьмете А магазину процветания и удачи продавцу☺
Красивые, мне нравятся. Думала будут более прозрачные, но все равно понравилось. В наборе были крючки и декоративные фиксаторы штор. Строчки ровные, пятен запахов нет. Упаковано было а е очень аккуратно. Пошито аккуратно. Покупкой очень довольна, рекомендую.
Beautiful, high quality curtains! the store ships very fast and even send hooks as a gift, very recommended!
Everything is super! sewn neatly! asked the store to shorten and everything was done without problems and without additional payment! the seller is very responsible and answered all questions immediately!
Absolutely beautiful I will definitely order again
I love it, the delivery was fast , the products is good quality and the store was very promt with my altering request and I will buy from this seller again
Awesome value for money. Easy installment. Highly recommended
Good tulle, nice fabric. In size like everything is accurate. Shipping fast. I'll add a tip when I hang. Thanks for the hooks and ties for the curtains!
מהמם, עדין, איכותי. רק לשים לב שבגלל שזה לא מתחיל מהתקרה אז הוא נופל על הרצפה ולא באוויר.
beautifull but i made the wrong massurements will purchase again cheap and very high quality!
Просто потрясающая штора, качество изумительное, чистенькие, ровненькие, без затяжек, ткань мягкая и приятная, красота!
amazing
Excellent soft quality! Sew under your sizes.
Tulle is just amazing, very nice material, looks super, stitched all is well. Reached quickly, the number is tracked, I recommend the store!
Curtains came very quickly. Asked for a custom size, everything was shortened in my size. The seams are even. The store quickly answers questions. Recommend.
Good quality, costume made. Good store. Thank you!!
It's exactly how it looks like on the photos. It's perfectly sawn Clean,no funny smell came with hooks which was for me the icing on the cake even though I had my own. Measurements are perfect the fabric is top quality you only have to iron it because it come folded. Best buy everrr!!!
Amazing!
Тюль дуже сподобалась ,добре прасується, якість шикарна все підійшло , карніз ш-1.15 брала ш -2.00, рекомендую продавця, швидка доставка
Тюль хорошая, не прозрачная, скорее подойдёт как второй слой. В комплекте были крючки и подвязка. Доставка месяц.
Sewn perfectly exactly in my size. The Pointer of washing modes is sewn. The fabric does not shine through if you fold in half. Requires ironing. Best store on AliExpress. Recommend.
Ordered curtains on November 23 received on December 8, fast delivery. I contacted the store, very responsive, I did everything clearly according to my size, for this special thanks. On the photo my window 3 m width took the fabric 7,5 m, it turned out perfectly. The fabric is milky, matte, translucent, very soft and beautiful, just like a description, even surpassed my expectations. I recommend definitely.
So so so pretty!!! I bought curtains from IKEA and they were terrible compared to these. Absolutely gorgeous. The only bad thing about it was that it took forever to arrive
מהמם! מדויק, בד נעים, לא להאמין שעלה כל כך זול
Curtain quality good really!! Recommend very. My wall 3.5 meters invited 2 s 2.5 ויצא me כפלים pretty thin. Not arrive quantity מדוייקת of כרסים therefore need to purchase another individually, הוילון transparent thin, for those not איכפת time shipping more מחודשיים. It really sucks ומזה best התאכזבתי but at the end is arrived