Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy lindas, pero el ramo es muy pequeño. Lo bueno es que no tardo nada en llegar
Envio rapido y bellas
Очень красиво. Качество супер. доставка на Донбасс три недели. С продавцом не общалась.
цветы супер,спасибо
красивые, фото соответствуют. дошли за неделю до питера. но малюсенькие. как то в моем представлении каждая веточка была больше. на фото 4! ветки вместе в сравнении с головой кота
Получила, но они действительности меньше.
Получила, но они в действительности меньше
Muy bonitas, me gustaron mucho
Great flowers! But in order to look good-take 2-3 twigs
super , rýchle dodanie
Myslalam stainless flowers Beda wieksze, single flowers odpadają
Очень аккуратная не пышная веточка! Разбавила ею пышную ветку крупных пионов!
этот букет немного меньше чем остальные,качество хорошее
Flowers are happy. In my bouquet there are 3 branches. The smell is like all artificial flowers. In the photo they are without steaming. A little by hand, the branches flushed. Came weeks for 3
Excellent bouquet, fully met my expectations in size, color and quality. In photo 2 of the bouquet of this article of different colors, 1 bouquet is just a pion (of the same store) and 3 branches of a small eucalyptus (. Delivery 14 days, sent the next day after the order. Already issued a new order.
смотрятся очень нежно
на фото бутоны большие, по факту букет очень маленький
Good product and fast deliver to Czech Republic - 3 weeks.
цветочки красивые я рада, заказала 3 пучка
están bonitos ,pero pensé que eran más grandes
A little crushed but equal to the photo
Very small
It's OK.
Received in delivery Postamat zainio, very convenient. The bouquet is small and neat. They took it for the cemetery, otherwise it's uncomfortable to put it there. I recommend the store, good sales.
Very pretty flowers in the pictures there are 3 bouquets I will buy it