Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
красивый букет! рекомендую!!
Delivered in 2 weeks. Smaller than expected. But it’s very nice set. Not much bigger than a closed fist. Will order more to add to wedding arch
Потрясающие цветочки, распрявятся вообще красота будет. Заказываю уже третий раз и каждый раз всё замечательно. Спасибо огромное ❤️
Little bouquet. But beautiful.
It came flat but it is understandable since it had to be mailed. I love how it looks and the colors are pretty too.
segunda vez que compro
looks good quick shipping
It looks nice, but I had to put another one down. It was very empty.
Very beautiful! In the photo, a bouquet of two branches. It looks very good, not cheap. Recommend. It came quickly. Packed well. Thanks store
Good ones. Liked it. Seller recommend.
se ven más bonitas en la foto que cuando te llegan.
Nice looking
Delivery less than a month. Don't stink. In general, they look great) I recommend! I will order more!
пойдёт) не вау конечно доставка быстрая 12 дней
Love this item
The bouquet is modest, pretty, low, but for my vase came up perfectly, indelibly pomped, a little with marriage, but it's noticeable. The goods came in time, tracked. Thank you store.
son mucho más hermosas de lo que esperaba. en la foto son las que están al centro, ideal para combinar con otras grandes como lo hice. es perfecto para lo que necesito. bien empacadas y en entrega combinada, llegó muy rápido.
Produkt nie jest aż tak duży jak na zdjęciach ale wygląda bardzo ładnie. Polecam
Bukiet bardzo ładny, zgodny z opisem
Beautiful bouquets of flowers, happy, thanks to the store and I recommend
Have bought before. Excellent. Arrives in 1-2 weeks
It came very tight packed in a small bag of several branches, so that even a few small flowers flew away. But the bouquet is pleasant, it corresponds to the description. On the first photo, three bouquets.
Товар и Продавца рекомендую! Большое Спасибо! Пять ЗВЁЗД!
всё соответствует описанию. очень красиво смотрятся, даже одна веточка. рекомендую
For a small vase with a thin slide-OK!