We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent model sure if this ねだん sure and I'm the one piece excellent model just as nice. slip faux female is ひつ
very cute and extremely soft. item is as described. I got the biggest size and it's fit perfectly for when I redecorate my reading corner!
Very soft! It looks beautiful! And super original Recommended 100%
Thin but incredibly soft so much Fluffy little falling will pull OK
Very soft and fluffy. Color such as in the picture. I recommend!
Love it, highly recommended! Reliable store, thank you!!
Hoes sound too cuteness ㅠ ㅠ for girder for feeling also really good austria elements
Frankly beautiful carpet, super soft and more, I took the 75x105 cm, I recommend without any worry, I put a picture with a bottle of water so you can realize the size of the carpet. Fast delivery for France.
Цвет очень светлый , почти как белый но красивый . Очень мягкий , но тонкий , приятный ногам . Пришёл очень быстро раньше срока , волосы ковра летают ))
Le produit est comme sur les photos, description parfaite. Envoi rapide, reçu plutôt que prévu. Très satisfaite, je recommande à 100%.
Soft to the touch
It’s cute and softy which adds a point to my boring bedroom
i love it
Ordered 60*80 Soft, very nice mat.
cute! little size!
Thank you very much to the store and the store ..... Mats are wonderful .... Made a very good discount, which is doubly pleasant .... Thanks .... The goods were tracked to the Post Office, reported the arrival of the goods .... Everyone is very pleased: both goods and services .... Thank you!!!!
Good very soft mat. For a children's room just right. A little thin, but it's not critical)
The mat is very good quality thanks for fast delivery
Very beautiful beautiful
Отличное качество, очень мягкий.
Very cute and soft, I like it
The size is maximum, took to the toilet, the substrate is soft, combed under the legs. In general, playful and warm under the legs
Odor Anna and sensitivity goodie recommend