Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! Corresponds to the ordered... Thank you store! Recommend!
Très bonne qualité. Assez épais, bien brillant. Une odeur prononcée au début qui s'est vite estompée. Se nettoie rapidement.
The order arrived in two weeks. The size is perfect for my pottery desk. This cover will keep my white work desk clean. Thank you store. I recommend this seller to anyone.
The product corresponds to the description. It goes very well on my dining table Namely: After a few days, after the carpet is taken shape, it will be necessary to cut it a little bit Reliable trader
super , détendu au sèche cheveux . juste parfait
The nape is a little bigger as indicated in the description by the store. I just put it so I have air balls but I hope they will disappear
Just what I wanted. The measurement does not come accurate, but it cuts well with a blade
Second one already. For children on writing tables very much in the topic)
Conforme, arrivée vite mais plié. les marques de pliure vont se remettre avec le temps.
it arrived early, looks good on my table but the size is small. Still needs to be flattened on my table though
The item did not arrive. I received a refund without any problems.
ha llegado muy pronto. muy bonito, buena calidad
Excellent product. I thought I 'd get it rolling, it was folded. Put on the table, the folding will take time to remove.
хорошее качество, достаточно толстый пластик. пришёл свёрнутый в трубочку, за что спасибо продавцу.
Perfecto
качество хорошее, заказываю в этом магазине уже второй раз. покрытие пришло не в рулоне, а сложенное в несколько раз. по этому берет время на распрямление покрытия.
As in the picture. I ordered 90x140 , it was a little longer 2-3 cm. But it's good, I can cut.
wszystko w porządku
il est bien juste quand je le mets sur la table il fait des traces comme des bulles d'air comme sur la photo
Order received. Description corresponds. Very beautiful. Shipping fast.
Producto realmente buenísimo!!! grueso y resistente,se adapta perfecto a la mesa,una vez estirado,el sólo coge la forma,sin arrugas ni desperfectos.
Excellent product I recommend
ok
Happy that the item delivered was rolled up instead of folded.
The product arrived with success, all it s good the material it’s super nice because you can’t slip on the table, I like the elasticity and the product, I will buy again