Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got the mat quickly. Corresponds to the description. Soft, pleasant for feet. The color is different from the photo, but the store warned about it, there are no complaints. Thank you, I like the goods. The reverse side is waterproof. Cheap, beautiful, convenient.
Quite thick, moisture absorbs normally, overnight dries completely. On the tile does not slip the reverse side of the rubberized.
Very cool mat. Thank you to the store for the quality goods. I recommend to buy.
Хорошее качество, приятный материал. Правда сложили в 4 раза и теперь надо ждать когда выпрямится. Запах есть
Arrived well packed and without any damage. Mat is well made and looks good after decompression. Great product and store.
Same as in the photo. Super pretty and nice to the touch. I recommend
доставка быстрая, все как в описании, коврик не скользит, мягкий, классный, спасибо
Cool, soft, pleasant mat. Thank you store!
Fast shipping, very good material, I like it, I will buy more, recommended 100x100
More than those of children puffy'm ㅎ ㅎ toilet front 둿 for the baby the Quran divides four... ㅎ ㅎ as long as that good a living will squeak Shipping wholesale real soon grew.
corresponds to the description, fast delivery thanks
Very beautiful and good quality. In household stores costs three times more than exactly the same. Thanks store
Коврик пришёл в Западную Сибирь за 4 недели. Доставлен службой доставки Сбербанка. Соответствует описанию.
It is wonderful and good and quality very solid and soft not large and not small I encourage to buy it there is a lot of color everyone on the mood and fast delivery I recommend buying from the store
Thank you, everything was very pleasantly surprised, everything corresponds to the description!
отличный коврик, толстенький, прекрасно впитывает воду. не скользит - отличная латексная изнанка. пришел свернутым, все заломы исчезли после стирки. есть маленькое пятно, как от отбеливателя, но возвращать не буду (на сером цвете мало заметно). в целом довольна, планирую заказывать еще. Спасибо продавцу за быструю отправку и доставку!
I imagined her something thicker but she looks fluffy, for the price she's good.
I like it. recommend
Коврик просто супер ! Даже не ожидала, что будет такого классного качества. Очень мягкий и приятный с одной стороны, а с другой стороны как будто прорезиненный, чтобы не скользил на плитке. Очень довольна, класс! Спасибо большое продавцу!
хороший коврик. очень мягкий и приятный - плюшевый. быстро высыхает. Цвет светлее, чем на сайте. красивый
superbe. dimension exacte. matière douce et agréable. Je recommande.
Заказ получила,все прекрасно
Great mat!! Delivery to St. Petersburg month. Corresponds to promo photo store. Very soft and cozy. The only thing that did not like-the seller folded the mat and remained creases. I hope that they align. The main thing liked the cat))) it came in a usual bag on a five-point pedestal.
Very pleasant to the touch mat. Beautiful color.
коврик отличный,товаром довольны.