Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipping, everything works well! Tried it for the first time yesterday and was very relaxed afterwards, skin is soft and had a nice deep sleep in the night.
Everything looks ok, I’ll leave extra feedback after trying. Arrived in Estonia in 5 days.
The product is as described and it works well. The heating on it is amazing and it heats up pretty quickly. All you have to do is lay down and cut on a television show to pass the time and your all set!
The Sauna is incredible! It really works and makes you sweat like crazy! I love using every night to relax before getting ready to bed! Love love love it!
все работает,выглядит супер. стоит брать! продавец лучший! пришло ровно в срок.
Very good product! Looks just like on picture, haven't tried yet. Good store, they messaged me that the gray one I ordered was out of stock but kindly asked me to send purple and I was happy with that one too! Once it was shipped from France it came only in 3 days. Highly recommend!
Once it was shipped, it came 2-3 days from France to Estonia. Item is just like on the picture, works well. I recommend.
Delivery is very fast. Haven't tried yet
I made the purchase on February 16th. I already received it on February 23. Very well packaged. Everything works beautifully. The store is very nice and helpful Thank you very much!
Quick delivery to Estonia, one week. Reccomended. Local shop pay about 400€
Fast delivery, product works just as it should. Can recommend this item/store.
great
great.fast shipping. really works
Fast shipping and product works and is just like in pictures.
Very fast delivery, perfect condition!
Fastest delivery ever, only 4 days! Thank you!
very fast delivery. lets try out :)
very fast post, and I received it quickly. I am very satisfied with the product. Recommend
Very fast shipping!