Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it !
Beyond. Weight loss or may also color is also well as requirement
Very nice arrived packed very well
muy bonito y de apariencia robusta. envío también muy rápido. unos 10 días a España. solo ha llegado un poco rozadas las pezuñas
Tardo 9 días en llegar Madrid, perfecto embalaje la pieza es tal cual la describen. Es cerámica pintada, quizá un poco más opaca que en la foto.
Very nice little dog and fast shipping, I am delighted
es tal cual viene en la imagen. Además ha venido muy rápido (menos de 10 dias) y ha venido muy protegido
Very good quality. You have exceeded my expectations still having very good assessments. It even comes with guards at the base. Very well packed and protected. Shipping very fast. Since I placed the order just 10 days passed. Highly recommended.
I'm super happy with this product. It came very well packed. Great quality. Well order more ☺️ Thank you
Nice weight to the figurine. Has a slight streak in the painting of the front legs, but it's a small issue. Packaged very well, the individual boxes were clean and cut well, I would be happy to present this gift in this box. As described. I did not measure exact size, or communicate with store.
It comes very well protected. The material is ceramic and the appearance is very good. Highly recommended
Beautiful and arrived in excellent condition. Delivered ahead of schedule. Thank you
Super Dog. Packed very well, everything came intact. Material is something like gypsum. On the legs of the soft, so as not to scratch the furniture. Purchase satisfied
Love it. Exactly what is described
Packaging very carefully. The figure is beautiful, very well finished. Very satisfied with the purchase
It's exactly the same except for the color. It's more orange than yellow. The store sends it very well packaged.
Very beautiful figurine, inspired by Jeff KOONS sculptures. The packaging was neat and protected the figurine well, I am very satisfied with the store and my purchase.
Packing are well and this 쁩 ~~~
Es preciosooooo. Tal y como se ve en la foto. Ideal.
looks just like the picture - happy addition to my desk
Perfect packaging, arrives quickly. I recommend
포장꼼꼼! 귀여워용
It’s lovely! Great buy. Took awhile for it to get to ON, Canada but that’s not the store’s fault.
Arrived slightly cracked but i turned it around to display. Very good quality otherwise and so cute and chunky.
igual que en la foto