Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfecto
Большое спасибо.Сову заказывала 11. 11 на подарок, очень довольна сова соответствует описанию ,всё работает пришло за 2 недели очень быстро. Товар отслеживался. Правда звук не похож на сову и датчик сробатывает только в близи до 15-20 см. А так очень красивая птичка.
I think it's a good alternative to keep the pigeons from coming. However, if they are already installed, it is difficult for them to leave. Nor have I managed to get her to move her head with the wind as she says in the description. We filled the bottom with glass balls to make them weight, as it is very light. Outside of all that, it's a nice garden decoration.
It came in perfect condition, I haven't tried it but it looks like a good product! Same as in the image
Great item as description. The material is very strong!!!
Just like the description.
EN as they indicate, I have not yet puesti pila, I hope you will do your job of scarring, seagulls
As per description, frightens the neighbour's dog, not sure about birds yet.
Everything OK. Keep in mind it is very light so maybe you need to hold it on a surface
Goods are quality. We will install in the warehouse, drive sparrows. Satisfied
Parts broken internal
According to the description, there is q mie to test if it fulfills its function
as described. It sounds but not as a real one. This one for sure will not find love but maybe will scare my neighbor. Needs 3 AA batteries. Good purchase. Head spins with air
Sound shit. But for a thousand rubles will come down.
In general, everything is as in the description: the motion sensor begins to walk. The head is rotated not automatically, but the wind count: a transparent blade is inserted behind.
Well packaged minimal waste. exactly as described
El tamaño del buho es muy grande. Lo he comprado para espantar a las palomas y la verdad es que me asusta hasta a mi ... Creo que va a funcionar. Ha llegado muy pronto. Buen vendedor.
Es plástico. Espanta las palomas en una pequeña área. Encargaré otro para abarcar más área. No fue necesario comunicarse con el vendedor.
The product arrived in perfect condition and quickly. It looks very natural highlighting very well as if it was a real owl.
It's the same as they describe it. I got it when I was checking the sensor.
It's more for interior, but quality unbeatable price
I purchased a product that arrived slightly damaged due to shipping, I received full service and backup from the store that accompanied me throughout the move until my money was refunded. I will be back to buy at this store and highly recommend purchasing at this store - 10 STARS.
Have to try it, fast delivery, nice owl. l hope we get some fruits of our trees now, and mr owll scares the bords away. Thank you.
I arrive in perfect condition, it came wrapped in bubble plastic, okay, the sensor works perfectly, the only thing that the sound is low, the head with the air goes round and weighs very little, you have to hold it well because otherwise the air takes you, it takes eight days to arrive.
The owl is just as it looks in the picture! And it has arrived in good condition. Now try it and see if it results.