Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Описание точное! ваза пластик.
Buen producto, llegó muy bien embalado, no tube que comunicarme con el vendedor, a simple vista parece de cerámica, es plástico duro, el jarrón es bastante resultón, a España tardó un poquito mas en llegar porque los vuelos iban con retraso a causa del covid .Muchas gracias vendedor.
came in twisted and damage.The quality is poor not happy with my package.
Легенька, пластикова ваза. Стильна, гарно пасує до інтер'єру.
Excellent vase, even a whole one has arrived! The color is the same as in the picture, I recommend
O que falar desse vaso ? Eu amei demais , tamanho grande , gostei muito muito do produto. Olhem as fotos, ficou lindo na minha decoração. Demorou em torno de 17 dias pra chegar !
ВАЗа оправдала все ожидания)))
I drove for a long time, plastic. For artificial flowers, that's it. Maybe with time, the color of the plastic floats
A little curvature at the neck. And so quite cute
nice.. quiet big though
Plastic. To be honest, in Russia in fix price for this amount you can buy something steeper. I didn't see the height. I was hoping it was lower. But in general, everything is OK. Yet came the whole
Хорошее качество, пришло все целое
reçu avant la date prévue, conforme
Envoyer et reçu très rapidement très bien emballé le vase et vraiment beau on dirait vraiment du verre il et vraiment top
супер ваза
доставка месяц, упаковано хорошо. соответствует описанию
Так добротно смотрится ваза, я безумно довольна, правда думала что она керамическая, оказалась пластмассовой, но не страшно, пришла немного помятая, но форму сразу взяла
вся кривая. продавцу следовало бы упаковывать нормально.
This article exceeded my expectations. Bigger in real life, and very pretty. Thank you to the store
Спасибо! На удивление ваза очень большая! Красивая. Мне все понравилось. Жду цветы потом добавлю отзыв. Пришло все быстро неожиданно прям. Продавец молодец, хоть и праздник б в л у них, но он отправил сразу.
conforme à la description
Ваза лёгкая, хорошая по качеству. К ней прикупила цветы. Смотрится отлично.
With the permission to say a vase of fine plastic, like children's toys for sandbox)) is not worth its money 288₽, and with the delivery of 466₽! Chewing!
Came in two weeks, without damage. Sizes like and not big, but the vase looks big
нормальная вазочка, пластик тонкий, но не мнется