Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ce t'en plastique
Ваза красивая, вместительная!
все хорошо быстрая доставка получила все в целости, пластик, красивая! спасибо.
The vase is very nice. The material it's made of is plastic, but in plain sight it doesn't show, it looks like it's ceramic, I love it.
The tall vase was a little bent at the top. Could have been packaged better but otherwise exactly as advertised.
Мне понравилась , довольно большая . Пришла просто в пакете , боялась что будут трещины , но нет .
Спасибо за вазочку лёгкая и красивая заказывала для перьев сегодня получила и то и то. Всем очень довольна.
использовала на 8 марта,отлично только нужно что бы не перевернулась
Тонкая очень легкая пластмасска….но смотрится в принципе не плохо
Wonderful stylish vase!
The ones you're looking for a big vase-it's for the best. Plus I have cats and I can't buy any pottery because they finally break it yes or Yes
Vase is super, I thought it would be prickly and fall, but no, I recommend
Красивая! Пришла без брака! Пластик плотный.
Very fast delivery
The vase looks just as the product in the photo, and is made of a sturdy plastic with correct measurements. There are no chips, but the top rim of the vase is not flat, and instead bendy as a possible result of overstretched plastic. I attempted to flatten the surface but nothing worked. However, if you plan to put a large group of plants of flowers, it will most likely cover the rim.
Посылка шла до Казахстана месяц. Ваза издали производит приятное впечатление, в близи лучше понимаешь её суть)))
Great vase! The plastic is dense, nothing crumpled. Not boiling White, has a beige undertone.
Commandé le 8/1 reçu le 21/1 . Je suis contente . Il est en plastique mais pour les fleurs séchées c’est impeccable. Si on ne le touche pas, ça ne se voit pas qu’il est en plastique . Il rend super bien . J’adore . Pas de communication avec le vendeur. Pas eu besoin. Arrivé dans une enveloppe bulle.
Don't really like the colour but its okay.
цвет не белый, а молочный( что очень расстроило
very nice, everything ok.
Описание точное! ваза пластик.
Buen producto, llegó muy bien embalado, no tube que comunicarme con el vendedor, a simple vista parece de cerámica, es plástico duro, el jarrón es bastante resultón, a España tardó un poquito mas en llegar porque los vuelos iban con retraso a causa del covid .Muchas gracias vendedor.
came in twisted and damage.The quality is poor not happy with my package.
Легенька, пластикова ваза. Стильна, гарно пасує до інтер'єру.