We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful Buddha figurine. The goods came quickly. Packed well. The material is felt by gypsum. Thank you store. Recommend.
шикарно! я всём доволен!
The product arrived fast. The article is exactly how it is in the image. I am very satisfied with the purchase
Arrived well packaged and without any defect
Thank you, I like everything)
Очень красивая статуя Будды. Выполнено очень качественно. Доставлено быстро. Упаковано идеально. Спасибо большое. Очень нравится.
es muy bonito. todo ok.
Beautiful statue!!! It's a whole thing. It's stronger than white.
muy bonita!!! me encanta!
Just like the picture
Slightly less than thought, but walked quickly, very well packed
Sent to another address. I ordered cainao for a stop, it came in a Pyaterochka 950 meters from it. Although in the same building, too, there is a heel. The figurine itself is beautiful, qualitatively made. Packed well. The material is pleasant, there is no smell. Procras is even.
Precioso, me encanta Envío rápido y bien embalado
качество неплохое. упаковали отлично! спасибо!
Very cute and beautiful White Buddha, thanks store. Highly recommended.
хорошенькая фигурка. Всё целое
Выглядит хорошо,пришёл целым.
Product received , within 2 weeks, and product is as mentions , thanx a lot, highly recommend ..
Beautiful figurine. Details of the face, clothes, ornament are clear, without chips of jams and cracks. Weighs like an apple of medium size. Packed in a foam box, securely wrapped with tape. I came to Peter in about a week.
arrivé en 3 semaines ce petit Bouddha était extrêmement bien emballé. la pièce est jolie et fine et un peu plus grande que ce que je pensais. il va parfaitement dans ma salle de bain d'inspiration asiatique ce n'est pas du grès c'est une sorte de plâtre dur, reste qu'il est très joli. très bon rapport qualité-prix je recommande fortement le produit et le vendeur.
Очень хорошо было упаковано, качество хорошее, доставка быстрая.
It's very nice and I come very fast
Отличное качество) я довольна) дефекты отливки есть, но не большие и в глаза не бросаются. Прекрасно упаковали для пересылки!