Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality
отличный, брали ребёнку 10 лет, тяжеленький, маленький, для детских рук отлично. ребёнок очень доволен!!! спасибо. Собрать помог папа, сам не смог справиться.
Very pleased. Good quality gun, with good springs. Fast shipping to Israel. A separate thanks for the gift that the store sent together with a gun, a coin of Bitcoin.
this store is awsome!! its fast shipping..it comes with a gift.im so happy about this pruduct and the seller.aliexpress is great!!! im gonna buy again soon..
Well-received... Love EE ^^
It’s smaller than I thought but good
The description is accurate, its money costs. Made of alloy, precision detail at height. The assembly is difficult, there are small parts. As a gift, a souvenir coin. I will order more. 5 +
Above all praise, the souvenir liked, heavy metal, collapsible.
Perfect, thanks for the gift!
Shipping is also high, comeliness OK then good ㅋ
הפריט הגיע מושלם תקשורת טובה מאוד עם המוכר תשב רבה
Great product! Miniature perfect, very detailed, super recommend
The product is very beautiful, if not so expensive I buy all, full collection lol, just be careful when mounting, lost a spring that wont encontar never kkkkkkkkkkkk offset each dollar spent! And even sent a gift keychain
Everything is like in the video and in the picture. Pithold will need to assemble himself, did not matter plastic. The store put as a gift a keychain, thank you.
посылка в Алматы шла долго,но продавец мне очень понравился,помогал отслеживать посылку.товар и продавца рекомендую, буду заказывать у него ещё.
The box understood on the quality of the goods did not reflect. Packed perfectly. Bonus the store put the keychain. The gun is made of metal, the handle is made of plastic. Going easy. Goods satisfied
Интересный сувенир, но дорогой для своей цены! Подойдёт любителям оружейной тематики, главный плюс это неполная сборка, разборка, как у Беретта, на этом схожесть заканчивается! Минус, очень маленькие запчасти, легко теряется, так у меня потерялась возвратная пружина, но продавец оказался сговорчивым и пришлет мне другую! В комплекте так же идут два брелка! Изделие не стреляет и не является миниатюрой оружия! Изделие скорее как сувенир, чем как брелок на ключ, так как легко могут потеряться запчасти.
this keychain model is really amazing,and its even better in person. Gonna get one for my dad as well.
Bien reçu en bonne état merci aliexpress
Very beautiful! The same real top even.
Cool model) keychain and case as a gift, only a case for the model 1:2 for this big. But thank you very much to the store!!!
Like came as the ad described it is all metal just thought it was a bit bigger but am satisfied.
Как на фото и в описании, выглядит прикольно, как настоящий, продавец отзывчивый, спасибо ему за подарок. Посылка шла долго, но это не вина продавца или доставки.
It is very very beautiful thank you to you