Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very nice!
sveglia molto elegante e facile da impostare, e' stato un ottimo regalo! la consiglio
Yakust is good, the function of the pratsiu.
The clock is really nice. Very fast delivery. I recommend!
J'ai reçu ma commande, aucun dégâts. Je ne l'aie pas encore mis en service, mais le produit a l'air de bonne qualité. je recommande ce vendeur. merci
The watch looks great, it's not difficult to set up, the delivery is also fast and without problems, it came to Poltava in 2 weeks, and in a new mail)))
Exactly as the picture . Doesn’t come with batteries or USB for the clock , but love it can’t wait to add it to my new decorated room.
The clock arrived quickly. The only moment, the store was wrong color. Ordered Black and received White
Item as described! Took forever to arrive, but is here and is excellent condition!
Nice look , good functions!
Very satisfied and it looks of quality! Thank you store !
around 1 month for delivery. product aint top quality, but pretty good for the price. a little bit confuse to set up but with a litlle effort its doable.
Came quickly, in Minsk for 2 weeks, cool watches, slightly darker than thought, but still very approached. Lots of modes. Super.
Excelente producto!!! Igual a las fotografías, 100% recomendado
Well, in order: that ordered it and it came. It's faster than the indicative time. It is not damaged, although there is a possibility, as the packaging is not very difficult. In the box clock + cable + miniinstruction. Do not eat illusions about the material-it's plastic pasted with a tree texture. Externally pretty-minimalistic, that's what I need. The alarm clock rings like a watch for 100₽. In fact, 870₽ for them is expensive, 500 normal price
The watch is super, the batteries really enough for 2 days, connected to the network, the temperature is lying, does not exactly show, and so everything is stilnenko! Super!
bonito diseño pero no funciona con las pilas, solo con corriente. tampoco se configurar para que quede iluminado siempre. envio y embalaje perfecto.
great
The watch equals the pictures, I love it! I arrive in 15 days to chile in perfect condition, you can connect it to the current or place batteries. In the day the light is brighter and at night it decreases what I find excellent
super zegarek
Très jolie conforme aux photos
Arrived fast and seems that works well…
Хорошие Часы! Светят очень ярко! Есть голосовая функция! Можно выбрать режим экономии энергии, они будут включаться от хлопка или другого звука! Нам очень понравились! Доставка быстрая, трек отслуживался! Спасибо!