Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. Beautiful stylish.
Good product!! Sound like claps makes it turn on :))
very happy with order, took a while to figure out how to keep always display. instructions are small. Sound control has to be off for always display. I love the aesthetic perfect size for me
very nice
led no work
Good watch. Very beautiful, stylish, perfectly fit into the interior. A little was locked corner on delivery, but it's not scary. With the help of a video on yutub easily configured the date and time. Also learned that you can disable the energy saving mode, in which the display of battery-powered watches is extinguished. I put it so that the dial glow always. Delivered in 14 days.
just like in the pic. super fast delivery good qwallity!!! TNX
article de bon manufacture fonctionne parfaitement Merci
Everything looks great! looks great! bought 4 batteries Pinky inserted! connected to the network, the method of weaving hung with the settings and everything! Clock in the kitchen! thank you!!! I recommend!!!
Everything works fine, and as I asked. The temperature is not very accurate.
everything is according to the description
часы СУПЕР, превзошли все ожидания, большое спасибо за скорость, супер упакованны.все целое и аккуратное.
Great watch! Only it is not yet clear how to make the dial burn constantly.
El envío fue rápido por parte del vendedor y llego antes de lo esperado a Chile. Cumple con las especificaciones, lo único malo es que consume las pilas demasiado rápido, ahora solo lo ocupo enchufado. Pero buen producto y elegante diseño. La temperatura no es exacta pero te da una idea
La Poste a réclamé 10 euros de frais de douane le produit est reparti vers le vendeur qui m'a remboursé rapidement.
Долгая доставка. Нет, ОЧЕНЬ долгая доставка! Больше трёх месяцев шли. Продавец извинялся, продлевал защиту. Часы симпатичные. Коротковат провод питания. Встроенный термометр завышает показания.
excelente
Very beautiful and light, goes to fleece or with cable. Arrived the 10 days
Works great, have not tried the alarm function yet
Só achei muito forte a luz dos números,mas ele é muito lindo e moderno.
The watch is cool. They work both from the network (the dial is constantly glowing and the brightness changes depending on the time of day) and from 4 Pinky batteries. The dial will constantly glow if it turns off the wake-up function on cotton DP-2. It is necessary to Flake loudly enough so that the scoreboard is lit and at night you can wake everyone in the room, but you can do it differently-they will not hit the clock In general, the watch is cool and unusual. In the dark glow is not bright, the photo turned out much brighter
шло недельки 3, упаковка из***на как только можно но внутри все целое,качество отличное.
Полностью доволен. Это то, что хотел. Инструкцию перевёл с английского приложением на сматфоне. Отдельно радует наличие разных режимом и будильников.
Всё приехало в идеале, даже коробка не помята, размер то что нужно,пока в настройках не разбирался,я думаю всё просто, яркость циферблата в ночном режиме то что я и ожидал,часы нужны чтобы ночью не тянутся за телефоном,так что можно брать, продавцу пять звёзд!
Very beautiful, and very good quality. The first one I have now for 7-8 years works non-stop and is still perfect.