We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool! My daughter is going to love this! Came in around 3 weeks so in time for Christmas! it's pretty thin like a bathroom mat but I believe it's worth it because of the artwork and intense colors. I'm sure she will be very happy. I got the size size before the largest size and it's big. There's little rubber dots on the back for slippage. all in all I'm happy because you can't find anything like this anywhere else and shipping was free, I think anyways didn't pay attention cuz I was so excited to find this, lol. Thank you so much!
Good quality and well drawn
Looks like a bathroom mat. But for the price and decoration it's fine. The perfect drawings. I'm early on schedule.
Right, it's great, as the description says, much better than I thought, the touch is great. It's taken 11 days to arrive. Perfect
Came quickly, great condition. Cushion when stepping
Amazing printing and colors. The excellent size, only when folding it has many brands left, it needs to be flattened when it arrives
Too pretty but a little disappointed he has a small hole
Beautiful carpet. I really recommend. Fast delivery and nice quality
Very quickly delivered, the mat is cool, soft, the picture is bright as in the picture
Excellent very nice
Perfect as in the photo fast sending nickel material I'm too happy
Nice carpet very beautiful, according to the description. Fast delivery, well packaged.
One pass! Even if something fine and it would cost you to get flat for shipping
excelente alfombra muy contento con la compra. recomiendo al vendedor
commandé le 23;11 reçu le 04;12 livraison rapide bon produit je recommande ce vendeur 5 etoiles MERCI VENDEUR !!!!
Fantastic. As photo. Excellent store service love it . Thanks so much. Very happy.
It is a good product, just like the description and I arrive before the date noted.
I love it!!! Got the biggest size and can’t wait to order more, definitely worth it!
Nice and good material! Fast delivery.
Dazzling.. Thank you very much ,,,, Noah and beautiful fabric soft and cosy
Fast, super, thanks.
Perfect, he got here fast and it's just like the one in the picture. Exact measurements and looks great, the feeling is very good to the touch, recommended!
Le tapis est conforme à la taille commandé. il est tout doux et à l'air de bonne facture. reçu bien plus vite que prévu