Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Красивенько смотрится на окне, 8 режимов свечения, пульт управления идёт без батарейки, ширина самой гирлянды 2,8 м, а не заявленные 3 м, но там с обеих сторон по 10 см до первой лампочки, видимо, тоже считают в рабочую длину)) Высота 3 м, хорошо, что взяла именно ее, т.к. решила расправить в виде пружинок до подоконника. Шнур с usb где-то 1,8 м, коротковат на мой взгляд, также имеет кнопку управления режимом свечения, что очень удобно. Единственный минус, что кончики гирлянды цепляются за вуаль. Но красиво) Доставка до СПб 2 недели. С купонами взяла за 417₽
Normal Garland, price quality, order delivered in 3 weeks to the Rostov region.
Excellent Garland, works from USB, delivery about two weeks to Krasnodar.
I took for 375r, to ekb delivery 2 weeks, chic!!! Recommend.
Curtain received, delivery was 18 days. The product fully corresponds to the description, as well as in the kit there is a remote control (no batteries). And so everything works in regular mode. Recommend to buy
Good morning. Came schwidko. Z store did not hurt
It came fast enough. In the case until I tried
The order came quickly in 29 days in Kharkov, glow cool
It came quickly, until checked, I'll add a review later
Всем советую эту гирлянду, выглядит очень аккуратно, единственное надо умудрится развязывать аккуратно иначе будет беда. Не стала выпрямлять до конца
Быстрая доставка в Украину. Все раьотает
Garland looks good, the only thing, the wire itself is not protected, a thin wire is flimkkovata.
Works from USB, there is no battery in the remote, but the decoration is interesting))
Muito bom. Ótimo vendedor e chegou bem rápido
отличное качество, работает исправно
Very cool! Unravel the truth for a long time
Посылка пришла относительно быстро, до Уфы примерно 3 недели, описание соответствует. Товар отличный, продавца рекомендую. Пульт без батарейки, 8 режимов, некоторые, по-моему, дублируются, но не критично. Вилки нет, только usb-разьем, используем зарядку от телефона, у меня 2 разъёма, поэтому не критично, хватает и на телефон и на гирлянду, у кого не так - доп расходы. Длину тоже можно было бы взять 3 м, но это уже мой косяк, было бы красивее. А так нравится, не жалею о покупке. Красиво, нарядно. С продавцом не общалась, не было необходимости.
Ordered two one came works, the second one is not (((came quickly will make like all the rules, turn on it does not heat well.
Ещё не проверяла. Доставили быстро.
Cool Garland, only then you will get wet))
Chose the wrong size in length, and so looks beautiful
The product corresponds to the description. Neatly folded. Thank you store! Recommend!
Garland bomb, delivery fast
Всё прекрасно работает, в качестве переходника зарядка от телефона
The goods came quickly. Quality is satisfied. About 8 backlight modes, there is a control panel, the cord to the socket is long. You need an adapter for the outlet, because. At the end is not a standard plug, but a USB port.