Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. Neatly folded. Thank you store! Recommend!
Garland bomb, delivery fast
Всё прекрасно работает, в качестве переходника зарядка от телефона
The goods came quickly. Quality is satisfied. About 8 backlight modes, there is a control panel, the cord to the socket is long. You need an adapter for the outlet, because. At the end is not a standard plug, but a USB port.
Довольна покупкой,гирлянда красивая,но хрупкая!Пришла в срок,доставка 3 недели!Спасибо продавцу!Рекомендую к покупке!
Super, really liked it. All came working and neatly folded
Волшебно! Спасибо!
Шикарные, боялась что не успеет до нового года, но успели, я очень рада. Спасибо
Cool Garland
Garland is cool, the price is funny. These visiulki remained slightly curled. The remote is working. Many modes and it constantly changes itself. I never figured out how to stop on one.
До Московской области заказ шёл почти за месяц. При распаковывании, оказалось, что сломаны провода у коробки флешки. Хорошо, что коробочка не склеенная, а на винтах - муж вскрыл её, запаял провода. Всё нормально. Провода тоненькие, имейте ввиду. Гирлянда классная. Взяли сиреневую. Режимы свечения интересные. Спасибо.
It looks very nice. The delivery survived a little, but lived because of 11.11. And really fragile it is very. You need to be very careful with her.
классная гирлянда. шла больше месяца
I regret that I took one Garland, super! Delivery two weeks, Chelyabinsk Length 3 m
Товар, соответствует описанию. Проверили от ноутбука. В комплекте, не идет элемента питания (CR 2025) его не проверяли. С продавцом не общались. Отправка мгновенная! Доставка, раньше заявленного срока. Заказ дошёл за 3 недели. Али исправляется... Всём спасибо. Хороших покупок.
están muy bonitas las luces, me encantó
Garland liked, shines bright.
Гирлянда просто шикарная.Хочу теперь заказать с бесцветными огоньками.
Доставка во время,с продавцом не общалась. Набор показался тонюсеньким,даже расстроилась,но решила повесить.маленькие огонёчки на тонюсенькой проволочке.смотрятся волшебно,несколько режимов,пульт работает. Батарейки в комплекте.вила usb,можно подключить куда угодно.в общем, рекомендую к покупке,закажу ещё на второе окно
Супер, мне очень нравится, легкая и воздушная.
Спасибо красивые огоньки на тонкой леске ,надеюсь не на один год .пришли давольно быстро, пульт работает .нужна батарейка таблетка , шнур длинный .вообщем довольна заказала ещё разноцветные заказала
Garland super, I'm delighted with it)) 8 modes, with remote control, works from USB. Thank you for the goods!
Хорошая гирлянда, не думала что такая тонкая ! Но все круто
Super! I bought two windows, weightless, several modes, with a control panel. We came in three weeks.
Классные фонарики. Правда тяжело распутать