We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought 3 different prints and they all came at the same time. Some delays in shipping but happy when they finally arrived. Good quality and looks nice. Happy with the purchase. Thank you.
Identical to the photo I have already ordered more times with this store and great. About 10 days to arrive in Spain
качество супер. материал мешковина. оч классные с продавцом не общалась
it's amazing beautiful colours and material too. love it.
estoy feliz con mi combinación de cojines
Order arrived very fast, excellent product mu recommended!
Beautifully presents the complete with pozostałymi pillows with the same auction. Workmanship for piątkę with Plus!
I love them. Very well done. The colorful is nice. I bought a combination of design. Light up the living room. It would be great if the closures were a little longer to facilitate the placement of the cushion. I recommend 100% the store and its products. Serious and quality. Fast shipping.
Very high quality and beautiful pillowcases!!! I'm happy, I'll order more
Me ha gustado mucho el material, buena terminación, cremallera oculta, quedan muy bien en el sofá.
Good quality, on pillows 40 × 40 a little more.
Beautiful kussenhoesjes. Good quality. Delivery in 1 week. Neatly packed.
The fabric is durilla, like sack or esparto but good to have when washing it if with the softener there is not so stiff. Allegado super fast
Pillowcases are very beautiful, dense. threads do not stick out anywhere
# Review Only 100 points, I liked the pillowcase, stylish and high-quality. The fabric is dense, it closes with a zipper.
Perfect! I didn't expect a linen fabric, but it's even better!
The goods came very quickly, the quality is excellent! Recommend.
Precioso. La tela, el diseño y color fenomenal. Muy contenta con la compra
Came on time! I loved it
Отличное качество, нитки не торчат, пошив аккуратный и ровный. Приехало очень быстро.
I LOVE these pillow cushion covers. The zipper is at the bottom which I love.
It's very accurate. The quality is decent, even seams, the underside is neat, the lock is a secret, dense fabric. I'm very happy. Delivery about 4 weeks, the order came in a United Parcel. Seller respect and respect. 5 ++++++++++ store of success and prosperity.