We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty, but nieduża flower pot. More flower vase. Fast. delivery, recommended!
Vase is very original. The weight is light, the size is very small
Is cudowna :) recommend
Super, bardzo ciekawa doniczka. Recenzja na Ali Ali Ali Babka na Facebooku
Very nice. Just like the picture. I like it a lot! Delivery from Spain to Bulgaria tooks two weeks.
igual a la foto
Very satisfied! Cool kashpo ordered 2, herself and a friend. It came as in the photo! And most importantly quickly-in 2,5 weeks. Very worried that whole people came) everything is cool!!
Коробка пришла вся перемятая, но внутри пенопласт, поэтому все целое.
Super grazus daiktas IR greitas siuntimas!
Preciosa. Lo más bonito que he pedido nunca. Vino muy bien empaquetada, llegó intacta. Envío bastante rápido. Muy satisfecha. Pediré más unidades!
My beauty as I waited for her!!!!! I'm just in love with her!
Ça a l'air bien; par contre il y a un trou au fond, donc impossible de l'utiliser avec des vraies fleurs et c'est dommage.
Bardzo ładna, polecam.
Чудеснейшее цветочное кашпо! идеального размера-чуть больше ладони. не гипс, пластиковое, то есть риска разбить нет. очень нежное личико:) глубокое, отверстие для ухода воды в донышке. но лучше использовать для декоративных висячих цветов, тк кашпо глубокое, земли нужно будет много. Доставка молниеносная! упаковка надёжная +
Super cute. Arrived in good condition. Can wait to use it!
Cute, but small at all! I thought it would be more
All in best order, product consistent with the description, the same as the picture, I am satisfied with purchase, product very well protected on trans port. Very beautiful.
Here such beauty turned out, planted in it the flower of Soleirolia, better than buying artificial and so expensive. It went to Kaliningrad where 2-3 weeks, everything is whole) I will buy more for gifts)
excelente producto envío rápido y gran calidad
мне так нравится эта девочка , сижу и любуюсь . читала в отзывах что на щечках выемки как будто то бы оспы, но это же классно, так натурально - ручная работа . подходит под маленький горшочек который можно сплющить .все хорошо упаковано, дошло без повреждений.
Girls Severin and very beautiful, no word. Supply recommend
Very nice and very well packed. He arrived soon and in perfect condition. It looks kind of fragile, that does.