Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказал 28 декабря, продавец отправил на 3-ий день, посылка полностью отслеживалась, поступила в почтовое отделение Москвы 9 января. Отличная тюль, очень красивая. Осмотрел не всю, но там, где смотрел все качественно пошито. Размеры проверил на одном куске, все совпадает. Спасибо!
Tulle is cool, the color is pleasant, the quality is good, the store thanks
muy buena, exactamente como lo dice el vendedor
Pensé que sería mas plateado, el hilo es gris, pero me gusto igualmente el resultado
супер!
доставка вовремя. симпатичные шторы. лёгкие.
Sehr schon
Очень красивые шторы, доставка быстрая, спасибо.
Очень красиво смотрится, всё как я хотела!
всем советую этого продавца красиво быстро
ткань как на фото. лента белая, смотрится ужасно. не уже ли нельзя было пришить прозрачную!?!? кольца просила темный металл, пришело серебро... пришло было.
шторы супер! это любовь с первого взгляда! на кольцах будут смотреться ещё круче, но мне и так очень нравится этот рисунок. по моей просьбе продавец убрал высоту на 10 см за что ему огромное спасибо и 5 баллов.
Заказываю 2й раз, хороший продавец ❤️., решила их на болкон, поэтому надо 4 , Отличные шторки за такую цену, лучше брать на кольцах.Доставка около месяца
Заказывала 2 полотна 300/280 на ленте. Пришло ОЧЕНЬ быстро! Красивые,золото блестит вечером.Да,темные,темнее ,чем на фото сайта, но мне надо в солнечную комнату, да и белое надоело. Все подшито, аккуратно,широкая лента. 6 метров обошлось около 2700р,где в МОСКВЕ ЗА ТАКУЮ ЦЕНУ ЧТО КУПИШЬ? Спасибо большое продавцу,буду ещё у Вас покупать!
muy rápido en llegar , son muy bonitas , le pedí al vendedor una medida especial de largo y han venido cómo las pedí , estoy muy contenta
Order from 19.11., the DPD parcel arrived 7.12.21, fully tracked. Tulle organza, looks pretty. The main color is darker than in the photo-dark chocolate, the pattern is golden. Eyelets-inner d-41mm, outer d-60mm, width of eyelet tape 8 cm. Photos are made with different lighting. Disadvantages: the eyelet tape on the tulle needs a transparent (with white looks rough), eyelets need in the tone of the fabric. And so, the store is well done, you can order any length by writing in the comment.
Хорошие шторы только перепутали цвет прислали тёмные а не белые, но тоже выглядит красиво, доставка курьером
все отлично
Cool Tulle. the store sewn as I asked. neatly. really liked. thanks to the seller. came quickly with other goods. I recommend.
Excellent quality, neat sewing. The color is accurate, that's exactly what I wanted. Special thanks to the store, for the individual approach (at my request made a length of 260 cm) !!!!!
Отличный товар, абсолютно то, что заказывала, спасибо
Bellissime tende di ottima qualità. Arrivate in 2 settimane. Ottimo servizio e ottimo prodotto. Consigliato!
Chic tulle. Ordered 4 PCs Color, quality and price at altitude. delivery to the Post Office is 2 weeks. Thank you, I will order 6 more PCs. thank you very much to the store.
Tulle I really liked, what I expected-I got it. The seams are neat, the rings are made well. In the store there was no size that I needed, the store took into account all my wishes, and sent the right size. Everything is super, thank you very much! Delivery 1,5 weeks.
Они просто прелесть. Спасибо продавцу,сделал по моим размерам.