We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Photo after washing and combing, quality is good, but missed the color. The window sill would have been better in white
Really nice fur. Nice color, nice material. Fast Shipping (2 weeks) and good quality.
It is perfect I could not have dreamed better it is soft and pleasant to the touch. I highly recommend. On the other hand it is necessary to expect at customs costs.
My lover loves it
its a very nice soft carpet. it came in a very small package. and the delivery was very fast.
It is very beautiful and as the description says. I recommend buying it and cheap, thank you, I arrived in a few days
Very soft and quite fluffy. Colors match the photo
I recommend it, the order arrived in 2 days, the carpet is beautiful, I thank the store for the speed and quality of the product
Super cute. Exactly as pictured. Super soft (almost slippery soft). Rubber stoppers under mat which was a pleasant surprise. Quality seems okay. Worried the fibres may not last. We shall see.
Very happy.. Delivery has been very fast. The soft and pleasant touch
look like the picture very good quality thank you
It's very cool, it's soft. The carpet is fine, but I loved it and the price is fine. I recommend them!
Well, it's just wow sure. Was supposed to come by February 12th, and came second, faster than everything else. The packaging was so small that I was afraid that something was wrong, but no, the carpet is oooooochen cool, light, soft, the color is bright blue as the picture.
The wool touch of the carpet is very good, much better than the one I bought before. I like it
Fluffy and full. Rugs were on the smaller side but still perfect for what I needed. Fast shipping
The best soft and cute! Thank you!
I am delighted!!! I was very worried about the delivery, because I ordered the first time, well, one of the parcels came, my cat appreciated it instantly, and now I just enjoy and drown myself in this soft and silky rug. THANKS TO THE SELLER AND LOW TOTAL TO THE MANUFACTURER !!!
Thank you. Its beautiful. Fast delivery. Thanks store.
The rug is good, looks good quality, I will use it, thanks
Carpet is great. Very soft and comfortable foot. Color matching. Fast delivery. thanks
The carpet is beautiful
thin and it is good for washing. I fit very much, I recommend. The color in my photo is different.
Not that it is very fluffy it is fine but very pleasant touch it performs its function perfectly.
very pretty, just like the photo. for the price super good. the only thing is that I thought it was thicker of padding but it is perfect, super hairy
Everything came in a week, I already bought one, the quality for my money is good.