Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cushion is very soft touch feeling. Color is store Web site of description and pictures and matched.
Very great shipping Yo,
Great item!
Very satisfied with the purchase. Thank you very much to the store
The carpet fits the description, it's very beautiful, and the natural effect is perfect
It will be here in a week, I will ask for another one and recommend the store
It suits me very well, and it is very soft and has no peculiar smell
I like it, it's great, just like the description, I will definitely buy another one in the future
Arrived very quickly, smells good, and is well packed
Not as comfy but well printed and love the border. Recommended store
Unbeatable quality and price. Super beautiful and soft, in terms of price, good quality, coming soon
Much better than I expected, I am very happy. It's really soft and fluffy. This is a very soft and comfortable carpet
Very good, I like it, very fast, I recommend this store
The delivery speed is very fast and will arrive in a week. I recommend it
To be honest, the goods arrived very quickly, they are also very nice, and they are very soft and nice. Currently satisfied with the purchase
The carpet I bought is very good, thick, and easy to take care of. This color is suitable for me and it is not easy to get dirty. I will repurchase it if I need it next time.
Very satisfied with a group purchase, I like it, trustworthy, worth buying
This carpet is of good quality, the size is right, it's just right in the living room, and it's light gray and stain resistant. Thank you for the express delivery.
The style is very beautiful, and the patterns are richer. I like this simple style. The decoration is the same as my home. The dolls in the house feel comfortable on it.
The color is very good, the matching is beautiful, the quality is also very good, non-slip, just wash it if it is dirty, and it is convenient to take care of.
The carpet is very good and the delivery is very fast. After opening, it is quite in line with my imagination. The logistics is very fast. The goods are consistent with the description. The packaging is also very good. It is not damaged. It is used to put the small sofa and the guitar. Comfortable, very good
It's warm when you step on it, suitable for some frequently frequented spaces such as the bedroom, easy to take care of, the size is just right, and it is very convenient to use
A cost-effective product, it is not cool to sit in winter, it is comfortable and soft, it is convenient to clean, and it is stain resistant. The size is very suitable, suitable for small and medium-sized apartments, and there is no smell
The logistics is fast, the bedroom just covers the space under the corner of the bed, the size is just right