Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
맘에 들어요~^^
beautifull
Super!!! Very stylish and beautiful thanks to the store I recommend!
piękny
Amazing quality. Delight! Fast delivery and elegant price!!! Recommend!
wow dey so beautiful i love it so much
Очень быстро пришла посылка. Продавец молодец, все хорошо упаковано.
super
товар соответствует описанию. отправил быстро, дошло за 2 недели на Байкал . качество соответствует цене. покупал 80 на 50 за 800 рупий .
Keep going))
Картины очень понравились ! Я в восторге ! В Украину прибыли в течении недели , а по Украине ухали три недели . Посылка отслеживалась. Продавцу огромное спасибо ! Буду рекомендовать !
Seems a little narrower than the photo seen on the ad but the dimensions are compliant
The truth is, I didn't expect it to have such good quality. I'm very happy. And packaging pretty well packaged
They were great and huge thank I thought. Just looking for ways to make them shine more
parfait
I am verlief just like on the picture super happy with it. Favor store fast and beautifully packaged.
It's better than in the photo. Chic quality. And it's not paper. It's a canvas! I'm very happy!
Beautiful. Thanks for fast delivery
Perfect Printing, carefully packed arrive super fast and use excellent transport company
Product defective.
Print is good. I suspect that because of the size, some areas came out a little pixelated but that doesn’t bother me. I especially liked that it came with a border as the frame I have is actually a little bigger than the print so it was able to fit inside. Overall I am very happy with this purchase. Seller communicated very well. Shipping took approx 3 weeks to arrive to NZ.
Beautiful, salesman fulfilled the promise
The quality is not good… and it takes so long Time until she arrived …for this price is so expensive
Ordered on October 20, received December 17 in Krasnoyarsk. Gold color is different from the photo, it is yellow and not bronze, the quality of the cloth is good, with the store did not communicate. Sent quickly, it's in Russia as always for a long time the parcel
Заказала размером 30*60 мм, пришли очень быстро, большое спасибо продавцу. Они полностью соответствуют описанию, цвета насыщенные, качество очень хорошее. Довольна покупкой.