We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received very quickly about 11 days, honestly the quality is so phew. Do not forget to wash it before installing it. I had a little trouble with the installation, but the explanatory video help me a lot.
The cover is well stretchable to fit the sofa well corresponds to the size 3 places the result is satisfactory, received in time.
Comme sur la description, super doux pas transparent, je commanderai d’autre couleur
Delivery is fast, the case is good for its price! A little did not calculate that the sofa is solid, there is no gap between the back and the seat, but it looks cool anyway thanks
Excellent cover, updated the old chair. Thin and well stretches. On a small chair is too big, but tightened the fabric at the bottom and can not be seen! Thank you to the store, very attentive! Arrived quickly-weeks two
We are so satisfied with the quality and the appearance! Recommend!
Leashes are very poor. Need a time and skill for the final adjustment. What you want for this money
Very nice looks, and qualitatively .. took both for a trial option... thanks to the store for the quality goods... I will order for the rest of the furniture
Very accurate in terms of description and size also arrived earlier than indicated
Not that good with L shape sofas you can’t see from the back but it’s hard to connect. The material is very soft though
Era prevista la consegna in 10 giorni, ma arrivato con ritardo di una settimana. Comunque il copridivano e davvero bellissimo,lo consiglio. Grazie.
Диван стал как новый! Расцветка яркая!
Llegaron súper rápido a Canarias en cuando los pongo sacaré una foto
Perfect, like in photo 10/10!. He also came in a week and they gave me a discount of more than 10 € for being my first order.
Tutto ok velocissimo nella spedizione...
Все чехлы подошли брала размер больше, чем диван
good quality, thin but good. hope that will preserve leather. fast delivery.
Me encantó! Muy buen material
It looks perfect, I like it very much, I definitely recommend it. If you have long-toed cats you may have problems.. I recommend it
Perfect as detailed. I don't quite understand why but they sent it to me by glovo and gave me a promotional beer.