Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, excellent quality, perfect measurements and super fast. Recommend.
Muy contenta aunque me pedí una talla mas grande, por eso sale muy holgada, pero es la segunda funda que me compro y muy bien. Tengo que colocarla todavía mejor. Pero la recomiendo
bonne qualité. s'adapte bien !
The cover came very quickly, but I did not guess the size a little, and so it will be beautiful.
супер закажем ещё на кресло
хороший чехол. думала будет , как капроновые колготки тянуться и тонкий. а нет, плотный и аккуратно тянется. по цвету совпал, но мне надо было что-то посветлее заказать. закажу ещё один. купила со скидкой всего за 1000 рублей. пришел за 3 недели
tal y cómo lo describen, muy contenta, me gustaría que la tela fuera más gruesa pero no está mal
El empaquetado bien. Llegada rápida (unas dos semanas a Gran Canaria). Es bonito y queda bien peeeeeeero... A la hora de colocarlo es bastante coñazo. Las instrucciones son pésimas y debería de poner algunas letras o algo indicando en qué zona va cada parte, vamos, es solo una idea, pero que vendría genial. Pedí dos, uno para un sofá de dos plazas y otro para el de 3. El de 3 plazas costó muchísimo ponerlo así que pienso que uno de 4 en el de 3 (por lo menos en el mío) hubiera quedado mejor. Por lo demás, todo genial, muy suave al tacto, estira bastante y queda muy bonito después de ponerlo.
Perfect
ראה מעולה. יותר טוב מהתיאור. בד נעים מאד
I bought a 4 seats cover. For official a 3 seater sofa. It is a bit too small. Thin highly elastic fabric. It meets my expectations.
perfecto facil de poner y rapido en llegar
доставка быстрее установленной датыждала 25 декабря пришло 10 декабря. качество понравилось приятное,мягкоесоответствует фото.
I ordered a sofa for 4 m. Three sets. The store very quickly sends the goods, the fabric is pleasant, stretches
ficou show tecido muito bom
Такое себе, но за 1000р пойдет.
The product is as expected. The adjustment to the chaise part was a bit more difficult, but I guess it depends on the size and the model of the sofa. It fits, it covers the horrible sofa, the price was reasonable and the delivery was super fast. The package arrived a little damaged but the product came intact.
nickel . Les housses sont du bon format , jai pris une de 2 places et une de 3 places pour 1 canapés d'angle . Le tissus a l'air fin mais de bonne qualité...Finalement une fois installé nickel . Le tissus ne fait trop étiré une fois mis on ne voie pas son canapé à travers . je suis contente mon achat jai même recommandé un autre lot d une autre couleur
A llegado muy bien, buena calidad y he quedado satisfecha.
Все супер
muy bonitos!?
very satisfied.
Received very quickly about 11 days, honestly the quality is so phew. Do not forget to wash it before installing it. I had a little trouble with the installation, but the explanatory video help me a lot.
The cover is well stretchable to fit the sofa well corresponds to the size 3 places the result is satisfactory, received in time.
Comme sur la description, super doux pas transparent, je commanderai d’autre couleur