Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice fountain arrives within few weeks. I am pleased with it, but wish the water sound out noises the engine.
really beautiful, love it.
Very beautiful water fountain small but beautiful am very satisfied super store Fast shipping
Goods came quickly goods good but not quality came broken
pedí dos unidades y tuve que tomar un desarmador para instalarle dos tornillos que quedaron volando, los cables de adentro son demasiado delgados y la bomba de un material de baja calidad. la parte de la flor y la de arriba se extraen al principio creí que estaban mal armadas pero al parecer así son, funcionan correctamente, llegaron en 15 días
I loved it if it works well
It's just like the picture, it's small but very funny, it doesn't make any noise it's pretty good
I got a fountain, it's very small as a souvenir. Good, working. The parcel arrived in 2,5 weeks. I did not communicate with the store.
All as in the picture. The fountain can work from batteries or wire. The big minus is that I was waiting for it for 3,5 months.
Good delivery, report the description, but small size.
It came later than the specified time. There are two Kokki, the quality is good, the cord is very short, all working
The order came quickly, packed qualitatively, all the declared description is present. But the pump of the fan is very loud, from it it is not heard the noise of rubbing water and how to wash it is not clear, from the pluses that it can work both. But in the complete set with the order they do not go
я довольна товаром, всё работает. доставили раньше.
Wonderful, small fountain. In a small room is the most) very satisfied. Not much noise (there was experience of using another fountain) if you take another assistant, then the water is shaking the pump better, but maybe the pump will burn) thanks to the store to the Quickly got the goods.
Arrive on time, easy to fix and super attractive
small, but beautiful
Delivery faster than expected! My daughter is delighted, it works on batteries or on USB socket. Only little concern the wire a little short. Otherwise gorgeous
Excelente fuente de adorno, se recibió en 18 días aMéxico. El producto llega en una caja de cartón y la fuente protegida con envoltura de burbujas. Dentro está la fuente, cable usb, instructivo en inglés, bolsita con las piedras. Es pequeña, con una sola luz led en color amarillo,no me parece ruidosa, funciona también con dos baterías AA no incluidas, con pila recargable no funcionó. Los cuidados que debe tener es no prenderla sin agua, cambiar el agua cada 2 semanas y debe ser agua limpia, no usar mas de 48 horas continuas, si no se utiliza por un tiempo retirar baterías y no dejarla con agua. Se rellena por un lado de la fuente sin desarmar o quitar piezas.
I'm delighted, a lovely thing, everything works, it came to life. Thank both the manufacturer and the store!