Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A small cute figure, but the details of the face are drawn unclearly.
качество хорошее, описанию продавца соответствует, доставка месяц
The quality is good, the description corresponds, the parcel came quickly
They're small. Well protected. They arrived in perfect condition.
классная статуэтка
Very nice. I like a lot
All is well
The figure inside is hollow. He just got out of the hands of a master. to the touch-rough. That's what I like about him. well packed. The whole thing came in. He's pretty good. You can see the little fingers he closed his eyes
I ordered 12 different figures. All the figurines were gathered together and a total unique packaging, ensured protection. So there was some friction between the figures. This resulted in a very slight deterioration of a surface paint on the green figurine, on the handle. Another figure had traces of paint on the top of his head. I cleaned them with my hand. Too bad.
Пришёл заказ, всё хорошо.
Суперские фигурки,я довольна.
Всё как в описании очень милый. Более качественный чем его братец. Пришли очень быстро
In general, they are very cute. The size is estimated as toys from Kinder Surprise. Heavy, hollow inside, there are minor defects, in the form of strips on the forehead. This is a ball. But in general, excellent!
están muy bonitos pero es una miniatura muy pequeño
Pequeño, pero muy lindo
I took the second one. Let It Be. nice and inexpensive.
Such a pretty little monk! did not track at all, received by notice at the post office.
Très bien
Bien arrivé et bien protégé
It's ceramic! I thought it would be plastic. I love it.
Super Ils sont très beaux
OK