Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality and very beautiful thank you
Arrived before the scheduled date, in accordance with the description. Very nice items, I recommend
Очень удобная, мягкая, оказалась больше, чем ожидала, но это и не плохо. Немного скользит из-за мягкости, но это не критично. В целом, я довольна заказом.
Siendo sincera ha valido la pena cada centimo este producto
baux
Super cute and fluffy!
So cute!!! And its soft and comfortable to sit in! Worth it
Bellissimo cuscino! Forse meno "pieno" di come può sembrare dalla foto che mostrano maper il prezzo direi che è accettabile!
Всё отлично
il est super agréable et à une supe qualité je m’attendais pas à ça !!
Adorable, soft, vibrant colors, clean and good quality, gonna buy another one
So cute and soft just as described
perfeita! exatamente igual nas fotos.
AMAZING I LOVE IT AND MY CAT DOES TOO ARRIVED QUICKLY. VERY COMFORTABLE AND FLUFFY
Pillow-foot! White, large, fluffy, soft! As will be on the chair-until I tried on .. Then I'll add... Made qualitatively ..
очень мягкая и крупная, единственный маленький недочёт это розовая часть подушечки немного жёстче чем белая и из-за этого немного некомфортно сидеть, но в целом советую, подушка отличная
Хороший поджопник, 10/10, но он не такой набитый как на фото с магазина.
It was slightly small but I should have got the larger size.
супер, мягкая. вам придётся взбить ее немного чтобы она стала более мягкой
прекрасная подушка, удобная. доставка быстрая.
I love it so much!! It’s so cute and looks just like the photo by the store. The package also arrived very quickly. I only wish that I went the size bigger so that it fit my desk chair.
es muy cómoda y es igual que en la imagen! llego antes de la fecha asignada estoy muy contenta con esta compra !
algo más pequeño de lo esperado por lo demás genial, es muy bonito y realmente suave, el relleno no es muy acolchado pero es esponjoso y cumple su función.
Невероятно милая лапка, она удобная и мягкая.
very cute