Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
una muy buena calidad para el precio mejor de lo que esperaba, las hojas son de silicona y no de tela como en otras flores similares, aunque los pequeños detalles de tela tenía unos cuantos desperfectos nada que no se pueda solucionar recortando, un muy buen color llegó después de un mes, volveré a comprar más.
Satisfeito. Produto de acordo com as descrições.
112 rubles. Delivery fast in Postamat. A long-pre-cut flower. Very beautiful. Thank you!!!
Шли цветочки месяц. Стебли длинные, качество классное, на ощупь цветы как пластик и резина, что-то среднее, очень реалистичные! Приятные на ощупь, цвет более теплый-вишнево-бордовый, но красивый. Рекомендую!
супер цветок
Хорошая орхидея!
Bardzo ładne kwiaty
The orchids are like real. I'm really satisfied with the product.
Great quality for your price! Well packaged and matching the description, I asked several vendors to compare and you really are outnumbered and by a lot! Recommended
Красивые спасибо большое
дякую! все чудово!
все чудово!) дякую!!!
все швидко, гарно. раджу
Beautiful, the material is dense, I'm not sure that it's latex, but it looks beautiful, I'll order more
Хорошие цветочки, но маловато. На длинной ветке бедновато смотрятся. Качество хорошее
LaTeX orchids. Quality at altitude. Delivery about a month. The stems are thick. For example, I inserted an orchid from the fabric of the flower is larger, but the stem is thin. And from latex look like an original. Packing in one celofan, but they did not crumple. thanks for the delivery and quality.
não veio com a cor viva igual da foto e igual a que eu tenho que é a da mesma
essa é a segunda vez que compro e continuo com a mesma opinião... rapidez na entrega pois foi em menos de 20 dias e qualidade do material pois é bem realista!!!! parabéns a loja!! super recomendo!!
Пришло раньше указанного срока, мне нравится! Тяжёлые, как настоящие))
Just super like real ones. I like it very much. Past took were from synthetics. And these are silicone. Came quickly, I will still order
Шикарные, как настоящие
ok
Uncle for the shvidka and the reception delivery! Watch Garno, all the reception! Raju!
Come very quickly! In a week about! Quality is good, juicy colors, coincides with the picture. Look realistic, I like that the petals of the flower are silicone plastic some. Nice one. And the core of the fabric, pray in places. But in general, not bad.
They came in a regular package, so they broke down, but 10 seconds over the ferry and everything is easy to tear. They look decent. For the period between the flowers of living orchids is quite a pretty replacement