We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Come very quickly! In a week about! Quality is good, juicy colors, coincides with the picture. Look realistic, I like that the petals of the flower are silicone plastic some. Nice one. And the core of the fabric, pray in places. But in general, not bad.
They came in a regular package, so they broke down, but 10 seconds over the ferry and everything is easy to tear. They look decent. For the period between the flowers of living orchids is quite a pretty replacement
Отличныи цветок! спасибо большое.Рекомендую.
Beautiful. Very realistic. No one believes that artificial. Only when you look close can you see. Recommend. I ordered 3 different. One of these flowers is heavy. Not smoothed.
Todo perfecto. Me ha encanta !!! Muy realista
очень красивые прям как живые. заказала две веточки. однозначно рекомендую. доставка быстрая. продавцу спасибо
Орхидеи отличные!Как настоящие, мне нравится.Рекомендую.
Очень довольна заказом! Благодарю вас за качественный товар. Всё соответсвует описанию, выглядит натурально и ярко.
The product came quickly, the flower is red, the smell is not, I recommend.
The orchids came quickly. All as in the description. They look like living. very beautiful. I recommend. I did not communicate with the store, there was no need. Thank you very much to the seller.
Дуже гарні і якісні орхідеї за свою ціну!
в жизни смотрится хуже, на фото неплохо. думаю, найду им применение. продавец сделал подарок, мне очень приятно. спасибо
Very beautiful flowers
They look realistic. The material is rubberized fabric. Delivery is exactly 2 weeks to the Moscow region. Recommend!!!⭐⭐⭐⭐⭐
Dugé sedotaloya, zvidko, salesman reviews, pratzyuvati Odna zadolonnya. I'll be the beast. Definitely recommend.
Quality is super recommended
Немного погнуты лепестки, не выпрямляются утюгом, но лучше выглядит чем в первый раз когда заказывала
Quality for such a price is awesome. They look very good. Delivery 3 weeks
Very good quality, looks natural. Not fabric
От настоящего не отличить!
Thank you to the store for the fast delivery!!!