Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely I loved beautiful I loved them
Delivery of the parcel 28 days to Komsomolsk on Amur, was tracked all the way. In a bouquet of 2 twigs, I had to steam as they were crumpled, look good, but it is desirable to add more, it will look better, you can another color
Очень красивые цветы! Продавец очень быстро отправил заказ, и получила я его тоже довольно быстро для нашего отдалённого края!
I loved them, they are very pretty as in the photo, description I agreed to the image, the wine color have an effect like dry, very beautiful nature) Details and roses are of very good quality compared to price, reliable supplier. The delivery was very fast did not reach the estimated date, as data arrived quite well and it was purchase combined with other products from the same supplier. To put together a good centerpiece, two or three bouquets are required to be well guarded.
I took 3 kinds of super pretty colors! Made very natural
Брала 2 цвета , один такой кустик и один бежевый , очень понравился
Very nice flowers and colors according to pictures. The only thing I expected the flowers to be a little bigger.
Perfect received quite quickly the corresponding color quite. Just a little raplapla but it's due to the sending it was just enough to put the flowers back in place and the bouquet takes shape.
Very beautiful, the quality is super, looks realistic. A little used over the ferry at Waul The result exceeded all expectations. I recommend the store))))
Симпотично выглядят. Букет из трех веточек.
Identical to the picture. I recommend, perfect size, I would recommend in time .... I mix both bouquets
it send quick and it's the same like on the photo
llego antes de lo esperado y es precioso, junte uno blanco y uno rosa para hacerlo más grande pero está genial
très jolie
super beau j'ai pris deux paquets de chaques
Very beautiful rendering
A bit smaller bouqet than expected, smells a little.
schön
sieht super aus. für den Preis kann man echt nicht meckern
Excellent quality for the price, as described.
Corresponde y el envío rápido. Contenta con la compra
It came quickly, the bouquet is excellent!
It is a little smaller than i expected, but with good quality same as presented on pictures. Fast shipping and moderate delivery. I am pleased.
vienen un poco dobladas pero nada que no se pueda solucionar, me encantan súper bien el material
Very small, but very beautiful.