We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store perfectly packed the shelves, everything came flat, but of course the shelves themselves are thin and will jump from any wind blow. The Velcro is beast, because of this one of the shelves in the end hangs slightly uneven, as the Velcro was fastened deliberately in the first second. All that was necessary to put-withstands!
Они шикарны . доставка очень быстрая. Упаковано хорошо, пришли всё целое.
Good store. Fast feedback. The parcel came to Russia in two weeks. The goods are well and qualitatively packed. Definitely recommend!
Очень красивая полочка!
Extremely satisfied with this product. It’s super easy to attach and good to go right away. String enough to hold 4 tubes + plant with pot. I definitely recommend this.
Полочки выполнены из очень мягкого металла, она полоска была поцарапана, а один болтик для крепления полочек был длиннее, чем остальные, из-за чего его пришлось подпиливать. Так же клейкое крепление темного цвета, хотя я думала, что оно будет прозрачное, вид, конечно, подпортило. Смотрите сами, стоит ли такие заказывать, но выглядит более менее. Ещё один минус, продавец отправлял заказ почти две недели, по-моему, такое уже не встречается среди продавцов на алиэкспресс.
пришли быстро ожидал большего ...
Super deal, really cool it looks in the cab
Одна из двух полок пришла погнутая, качество материала оставляет желать лучшего такое чувство что сделано из фальги
The pompoms came. The material is thin. Ayrovnyali, as they could, but the top shelf is still a curve.
Very satisfied, paste good on a clean wall!
Excellent quality shelf! Thank you store! I'm happy. Packed everything was very high quality and reliable, in a cover and a strong box.
Отличные полочки, мне очень понравились. Держат. Приехали за месяц, все отслеживалось, упаковка прочная
Very solid no worry for the moment
They look great, better than what appears in the photos, the double-sided tape grabs very well and is pretty strong better than I expected that saves quite a lot of work
Espectacular, muy buenos acabados.
Good product I have a doubt for the long term. I think the metal will rust
Perfect! Easy to assemble and install
Metal oooochen soft. When delivered, it was packed in a pouty bag and the shelf came sooo heavily crumpled, the view is not Ovar, use at eye level-only spoil the interior.. Of the pluses-in the kit two fasteners on the adhesive basis.
Vienen doblados y rayados. El color de los adhesivos no es el mismo que el del aluminio. Esperaba algo de mejor calidad por el precio que tienen.
Il prodotto va bene, descrizione corretta, consegna nei tempi stabiliti, montaggio facilissimo.
I’m so happy with it!!! Great solution for a rental apartment