Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like the Photo… A little smaller than expected but all OK!
It's just lovely!!!
Great flowers! Silicone. bright! Many thanks to the store for the fast delivery.
Me encantan ..Gracias vendedor por estar siempre en contacto ..lo recomiendo 100% ..
Dugé class, similar to the help I'm pre-war
Пришли быстро в Моск.обл. Цветы не большие, но от живых не отличить, очень понравились
Beautiful tulips, small ones.
Duge Garna yakust. dyaku salkuyu. vdalich sales
Tulips of excellent quality. Like alive. I advise you to buy. The touch is very gentle, like soft rubber. The buds are small.
The bouquet is beautiful, only went very long. At what I ordered 2 bouquets in different colors, this one came, another only arrived at customs. I will return to the quality of the flower: no creases on the flower itself and leaves, there are no sticking threads, as they are either silicone or some rubber. Tactile nice. The only negative, would be a little more, closer to natural sizes, it would, in general, be a class. A large request to the store, do not bend flowers for transportation, they are not very convenient to straighten. At me came flowers, with more length and their seller did not bend, and here they are small, and still bent.
цветы пришли очень быстро чуть больше двух недель. продавец отправил сразу. цветы были сильно скручены, но выглядят хорошо, особенно за эти деньги
Przepiękne ☺️
Beautiful
Супер быстрая доставка в Мурманскую область.Очень красивые тюльпаны,как живые.имеется запах,надеюсь выветрится.
Very nice bouquet. A feeling of living flowers. The delivery is delayed, but the store's guilt is not in it. Sent promptly. Thank you.
They're super like living.
Very beautiful
продавец общительный , добродушный , тюльпаны хорошие только имейте в виду они мелкие , не крупные как этого хотелось бы , заказала три цвета , пришёл только один , были свои нюансы, за те которые не пришли деньги вернули , всем советую продавца и товар
Very beautiful tulips. Closed eyes do not distinguish from real ones. The material is similar to soft rubber. To the touch are pleasant, gentle. There are no traces of glue and smell. No marriage. Delivery just over a month. Packed in a regular package.
very good
First, I was pleased with the quarrel that I did not see the parcel, he sent three goods together and 1 separately. They are small, take several bundles from 2 or more at once, so that it looks beautiful. I closed the dispute and waited for the tulips. So they came. Pretty. The first bouquet is marriage. Second cute
Beauty, look like real. True strong smell, I hope will pass
Flowers SA ladne but stalk zdradza stainless SA is artificial flowers. Very fast delivery
красота,спасибочки
тюльпаны красивые, пришли очень быстро, есть запах, но выветривается