Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Equals description, I arrive super fast and well packed, excellent store, plus happy with my purchase
Love it! The colors and size is what I expected. The quality is good. I will make a flower arrangement with it. Thank you store! I recommend the seller and the product! I wish AliExpress can give good seller like this more opportunity. I encounter bad seller and AliExpress did not do anything to help me. I will definitely buy from this seller again!
יפה
Más que exacta, parecen realmente naturales
I really like the flowers, some of them are a bit open/smushed but that makes then look more real, great Price too, thank you :)
flowers very nice, big buds ,look like real, very glad they are beautiful nice vivid color,you can arrange various compositions with other colors and I will definitely order again, thank you very much
цветы просто шикарные. спасибо продавцу, закажу ещё.рекомендую
תודה יפה
Beautiful arrived super fast
Отличная доставка. Все в хорошем состоянии.
Beautiful flowers
recommend good in condition.I love it
Very nice, like real. I'll order another set, it will be more effective. delivery is short. I did not communicate with the store.
Очень красивые. Для хорошего букета надо брать больше. У меня 20 штук. Спасибо.
Esta es la segunda vez que pido me encantan son muy bonitas no parecen plástico ni nada de eso parece más bien naturales así que recomiendo y tardo como dos semana en llegar a Rumanía…muy rápido
красивые тюльпаны мультикор прислали синие 10 штук как настоящие на ощупь
The goods came quickly. Packing is good. Everything corresponds to the description. Very beautiful tulips. Glad to buy. Thank you.
Super
Small, not bad, not plastic soft material that can even be torn in the hand
Nice
Kwiaty są piękne. Na prawdę polecam.
great, fast delivery
생가보다 꽃송이가 작아서 모자라보이네요 더 사야겠어요
Pretty simpotic. Pleasant to touch
son muy hermosos. el material al no ser plástico se ven muy reales. me encantaron