Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
me gustaron, son chiquitas eso si, envío rapido 15 días.
They are very nice and very good quality, the store is great and arrive long before the expected date, I recommend them
The quality of artificial flowers at altitude. In my hat box fit 30 PCs. First it was bought 20 PCs., then ordered another 10 PCs. In the last order, the tulips put instead of pale pink, bright pink... but in principle it looks even better.
восхительные, правда чуть меньше чем я рассчитывала. рекомендую
Мне нравится
Первый раз заказала оранжевые, но решила дозаказать красные ещё. Букет получился супер. От настоящих не отличить.Присутствует запах резины.Продавец сразу отправляет заказ. Рекомендую .
i love it !! it looks real and cute , thanks store !
были склеены с пакетом в которой были упакованы. пахли резиной, но вид как настоящих!
выглядят, как настоящие... хорошее качество!
მომეწონა,ნაზია,კარისხიც ნორმალურია,ახლოსაა ბუნებრივთან
Отличные цветы.
Tulips are great. They have a texture that surprised me, I imagined them of cloth or gauze but they are like a very porous silicone. They have incredible realism, they have managed very well to resemble the texture to some real tulips. I 've ordered 10 units and they're perfect for a vase.
Very realistic. Only the head is small, but when a lot looks good
Great! Some of the flowers and leaves had little tears on them but they’re not very noticeable so it’s ok. Looks great as accents in my room.
Lindas, pronta entrega; de buen material, recomiendo ya que he comprado variad veces.
they are OMG. like REAL. even when you touch them!
beautiful flowers … a little small but ok
Красивые цветы, но пришли всё погнутые.
цветы почти как настоящие. Даже птице они такими показались) есть не сильный запах пластика который быстро выветривается
Chegou em tempo, material bom e bonito
Tulips are cool, came folded in half, but easily straightened up, look really like live flowers. delivery 20 days. decoration for any interior. very refreshing.
Пришёл товар достаточно быстро, меньше месяца, качество порадовало, заказала сразу три комплекта по 10 штук, чтобы смотрелось помассивнее
Good good
Цветы прекрасны! Как живые! Быстро пришли. Буду заказывать ещё. Спасибо большое продавцу!
тактильно очень приятные , качество исполнения на 4+ из 5. По размеру маленький бутончик и маленький букетик .