Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The flowers are very beautiful, as alive ordered 2 bouquets. Come to Israel in 10 days.
Delivery to the Great Novgorod 2 weeks, sent quickly. The bud itself is small in size. Ordered 20 pieces. Two pieces with defect. Pleasant to the touch. Recommend
Good flowers. In Kazan came for a month. I do not know what they are made of, but the material is pleasant soft beautiful. The color is not bright pink, but not very pale. I'm happy with the purchase.
its beautiful
The order came during. Flowers correspond to the cost. There are small defects on the bud and leaves. The quality of the material is soft polypropylene, there is no smell. They were less than expected, but quite approached my vase.
Заказом довольна,покупала для рабочего места,выглядят из далека как настоящие,присутствовал немного специфический запах,но быстро выветрился.
quick combine delivery
Very cute flowers without excess smell. bouquet of 20 looks very good
Очень похожи на настоящие. На большие. Есть дефекты. Где то чуть грязные. Где-то торчит что-то. Но в целом давольно. Радует глаз.
Shipping took almost 5 months but i got a full refund. They are really pretty but they smell kinda weird.
The flowers arrived well protected. Very nice flowers. They're about 45 cm long. They look great. Color is more like photos. They're like velvet or foami. Recommended supplier. The shipment arrived fast as in 3 weeks. All ok
Отличный букет, заказываю уже не в первый раз. Спасибо продавцу, всё было хорошо упаковано. Выглядят тюльпаны как живые!))
The product arrived very quickly. Some tulips had some bent petals but I was able to fix them with a super extra strong glue. I really like the colour of the tulips, is not like the natural but very similar. If you see the flowers from far away you may think that they’re real but if you want artificial flowers that look realistic this tulips are not for you. To sum up, I really like this tulips and the quality of them even though they don’t look super realistic, so I guess that the quality-price ratio is correct.
Товар доехал за 2 недели) Очень естественно смотрятся и даже на ощупь как настоящие. Рекомендую к покупке!)
Why would the stem be in half? I was upset that the stems were bent! All curves stems
Really liked, made qualitatively, thank you
издалека смотрятся красиво. но если посмотреть вблизи не очень
Thank you, tulips are like real
цветы супер,аккуратные,есть запаз,но надеюсь выветрится
They are beautiful I loved they look really natural
Excellent flowers, quality class! Thank you to the store, I will order more!
Мелкие, так себе, ожидала лучшего. Куплю ещё и нарциссы, маловато одних тюльпанов
Закажу ещё, больше будет смотреться лучше!
красивые цветочки, выглядят реалистично
וננח וכהפח ניהופיטבאונח זטיפ כבי ימינימןנןוניניניני חמצ ל כב ל