We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful twigs and perfectly packed, without a chance to break and crumble on the road. The color is also very beautiful. Although their artificial origin is clear, they look very impressive!
Beautiful. definitely recommend))
Satisfied, product quality is good
очень красивые! цветы полностью соответствуют картинке, пришли немного мятыми, через пару недель сами расправились, хотя можно было отпарить над кипящей водой
The package took a little while to arrive but it arrived perfect. The plant is very nice on. It looked like two leaves had been broken, but it had only taken off a bit along the way. I put them in place and it was perfect. It's bigger than I thought and it looks great.
Купила 3 веточки, жидковато кажется. Для пышного букета нужно штук 5. Качество нормальное, можно брать, запаха нет
Very well packed. Arrived in very good shape
It looks very nice. Well packed and did not have to be delivered. Thank you
Like in the picture.
Magnifique, j adore, je recommande à 100%
Excellent flowers, packed for 10 points. thanks to the store
Заказала для декора для фото ногтей. Упаковано очень качественно. Довольна
Packed in vacuum inflated bag
очень красивые ,цвет соответствует картинке, всё аккуратно упаковано, доставка быстрая.
I ordered 2 twigs and added to the bouquet. It looks unusual, but I like it! Waited not long, there is no marriage, the leaves of thin fabric themselves, thank you very much to the store for the goods!
son muy hermosas. vienen muy bien empacadas en una cápsula de aire
Соответствует описанию. Пришло в срок, упаковка хорошая. Листочки не мятые. Цвет как на картинке в описании.
спасибо за заказ продавцу