We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mat is as expected. Come quickly. I did not communicate with the store.
The color is clear straight As in the photo! Liked the mats. thank you very much!
Perfect, under non-slip and fabric. They can be washed in washing machine.
сверху не белый цвет, цвет больше серый, но качество хорошее, коврики легкие, нигде ничего не торчит
The color is the same as the photo. Thinner than mats in the living room or bedroom. Just for the kitchen, you can then quickly wash and dry .. The edges of the obmitany norms. The width just so that the legs did not stand on the cold floor. We'll use it. Health store.
fantastic quality very happy definitely recommend
Very fast delivery Very beautiful products conform to the description Mats very pleasant to the touch Good store
A little thin. But right. Must retain the price and originality of the drawing for an original bathroom
Quality is very good, delivery is fast thanks for this to the store, in Volgograd has arrived in 2 weeks, but the only mats are several cm smaller than the declared, for a small kitchen kitchen
Corresponds to the description
The goods are received. it's OK, thanks.
The order is satisfied. Mats though not thick but this is visible from the photo. But they look very nice. The fabric is bright as in the photo.
Mat of good quality, but narrow) Left of course the goods, let it be)
שטיח ממש חמוד, נראה יפה ,תודה רבב
It looks nice, in addition fast shipping. I can recommend this store.
my cat literally loves it
Floor mat is large but not with kitchen is a bit more Neat, living the wife is satisfactory for Lifelike and photo dont think ㅎ
The mat is good quality and very nice
In the photo you don't appreciate the color the same as in reality, it seems smaller than in the photo, but it doesn't look so bad either, I like it