Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
quedan preciosas!!!!
Супер качество, супер удобно.. за 3 часа все сделали
Very nice and fast delivery. Getting more.
The tiles are really super nice and they seem called genuine tiles 3D. Sell is zoo sent quickly and very well packed. Thanks. Seller really recommend
bien
Looks good. Hopefully it will keep sticking to the wall. I'm going to order some more.
Very good quality product
They were perfect!
OK fast shipping OK fast shipping OK fast shipping OK fast shipping OK fast shipping OK fast shipping OK fast shipping OK fast shipping OK fast shipping OK fast shipping OK fast shipping OK fast shipping
As in the photo really clean and easy to put, it still lacks so I return order
Parfait comme sur laPhoto expédition rapide mais juste je pensais que y avait six par paquet alors que c’est un par paquetJ’en recommande pas suffisant pour ma cuisine
Замечательные наклейки, очень легко клеится, держаться уже целый месяц
Perfect. Thanks
I love it now is the second time I order for the kitchen and bathroom
Perfecto. fácil de colocar y de cortar. Tenía un enchufe y con tijera corté un par. Genial.
At the top as in my photos fast delivery recommended provider I still go on recommended not enough to finish my kitchen
Amazing! Exactly what I wanted! Ordered Jan 16, arrived Feb 3 to Canada. Thank you very much store, A+! Will order more if needed.
work great, I used spray on glue as they were not sticky enough
That's the second time I bought it, because I had to cover the coffeehouses on the other wall in the kitchen. Very happy with the product.
очень маленькие, чтобы вот так как на картинке надо штук15 не меньше, стоимость дороже кафельной плитки
It looks beautiful and I'm coming soon, the only thing I was sent the order twice with a week apart from each other, for putting some serious glue on it that being like silicone costs a little bit of bayeta, it gets hooked. If it's sponge it passes better.
Is it normal there is only 1?
I love these. I ordered before and I love these so much. My kitchen is transformed. Perfect just like the pictures. I recommend this store!
Everything perfect with the exception of something folded the sheet, I hope that when gluing it the double marks disappear, of super rest I would recommend the store to put a hard carton inside the padded envelope inside to prevent mail from double and put the word FRAGIL, I say it from experience because I worked in post
I recommend the store I ordered several times at home and it's very good