Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Molo Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like very much
Pas encore essayé.
Veramente soddisfatto molto buono
We sent it quickly. It is easy to assemble, only the lock to the wall had to not be nailed and prislelillize, the stencil is convenient.
Perfect!
It should be noted that the product arrived very quickly and perfectly
arrivé dans les temps très bien protégé j'espère quel fonctionne il y'a une aide pour installer c'est pas facile à mettre seule les chiffres sont fait avec de la mousse c'est très solide je trouve que c'est qualitatif
Exactly as described. Thank you store for your honesty.
It's the Top. Thanks to the store and Ali express
In E cool, simple and fast. Only it is not clear how to paste the numbers… there is a special meter, but it is not clear where the numbers should be marked. U Na. It turned out a little not sure.
Very fast and well packed.
One figure was broken, it was mirror and I had to stick the opposite plastic to the wall, not on the top. And the rest is all good, the watches correspond to the description and on the wall look great, the delivery is made quickly
As in the description.
Everything is super.
Классные
Happy! But I would like numbers and a bigger dial.
Turn bad mechanismo, moreover ok.
Delivery before the specified date, packed well, everything came out without damage. Stuck a week ago, go for sure, nothing falls off. I like it.
Very nice looks, I recommend!
Excellent watches both in color and quality. delivery fast
Very nice and good quality. I’ve ordered 2 clocks from this store and I can recommend to all
الساعة جداً جميلة واعطت فخامة للمكان في رقم واحد شوية مكسور بس مو باين طريقة التركيب في اليوتوب انا من جيش السفير عبدالمجيد الله يعطيه العافية
Watch very beautiful as the picture, already a third I invite מהמוכר this, shipped quickly, recommended!!
Most beautiful!!
I really like the clock. It is inexpensive, yet looks surprisingly good and solid. You can customize the size, and if you do everything right, the resulting masterpiece is impressive.